Common Questions

Which Deviate Longboard is right for me?

Simple answer is “all of them” – Deviate Longboards are designed to be ridden by anyone. The “right board” is determined by your intended riding style, experience and comfort riding a longboard. All of our longboards are designed for cruising and carving (essentially surfing the streets) with variations in shape and size to meet the needs, style and abilities of most longboarders.

Whether you are looking for a traditional longboard skateboard, a cruiser skateboard, a mini longboard cruiser, a cruising longboard, a surf trainer, a nose rider or an all around board, we have a board to fit your needs. Check out our blog on selecting the right longboard.

If you still have questions, reach out to us at hello@deviateboardco.com, we are happy to help with your questions and longboard selection.

Are Deviate Longboards ready to ride out of the box?

Yes! Each board is shipped as a complete longboard fully set-up with trucks and wheels and ready to cruise. Grab your safety gear and get out and have fun!

What makes Deviate Longboards different?

Deviate Longboards are handmade in the Brooklyn, NY using hand selected furniture grade hardwood. All of our longboards are old-school flat deck longboard designs making them super comfortable to ride. No kick-tails, concave, etc. Each longboard is constructed from solid wood using vertical lamination construction resulting in a stable longboard perfect for cruising and free riding. The combination of our designs, quality materials and craftsmanship create a soulful and fun longboard experience.

Why do Deviate Longboards have flat decks?

We are inspired by our surfing roots and set-out to design longboards that provide the feeling of riding old-school longboard surfboards with the benefit of modern trucks, wheels and bearings. The flat decks are easy to push and cruise on, providing lots of room to maneuver your feet on the board to make turns and do showy tricks, just like old school longboarders!

Are Deviate Longboards heavier than a pressed deck longboard?

Deviate longboards are solid wooden longboards which means they are slightly heavier than pressed decks. The added weight translates into mass and speed when you are pushing your longboard. This means less pushing to get the board going and maintain speed while cruising around. More time to glide and carve!

I live in the area and want to pick-up my order in person, do you offer in-person pick-ups?

Absolutely! We always welcome in person pick-ups at our board building shop in Red Hook, Brooklyn. Its a great way to meet new members of the Deviate community and sneak out for a cruise because testing a new board right away is an absolute must! Please reach out to us at hello@deviateboardco.com if you are interested in an in-person pickup before placing your order.

I’m not sure which longboard to purchase, can I try a Deviate longboard before purchasing one?

Yes. We love it when people swing by the board building shop to go for a skate. Please reach out to us at hello@deviateboardco.com if you are interested and we will schedule a time that is convenient.

Is it ok to stop by the board building shop in Brooklyn?

Yes. If you are in the neighborhood and want to swing by, you are welcome, just ask for James. Please don’t wonder onto the shop floor without permission as this is a manufacturing facility, not a store front. We are generally around on week days between 9am and 4pm. If there are Deviate longboards out front, its a good sign we are around and ready to cruise. If there are no Deviate longboards out front we may be out picking up materials, making deliveries, longboarding or catching some waves. All work and no play makes for a dull life.

Does Deviate make custom longboard designs?

Absolutely. We love to collaborate and make custom longboards. Whether you’re looking for a specific aesthetic on one of our stock models or have a particular shape / dimensions in mind, we’d love to work with you. Pricing for custom complete longboards starts at $300. Please email us at hello@deviateboardco.com and note custom longboards generally have a lead time of 4 to 6 weeks for production.

Do you offer wholesale pricing on your longboards?

Yes. Please contact us at hello@deviateboardco.com and we’d be happy to discuss wholesale opportunities.

Does Deviate have an affiliate marketing program?

Yes. We are looking to grow the Deviate Community by partnering with inspiring, creative and enthusiastic longboarders. Check out further details on our affiliate program here.

Orders & Shipping

Order Processing

Unless otherwise indicated in the product listing, most orders are processed within one business day (excluding weekends and holidays) after receiving your order confirmation email. Manufacturing time for custom longboard orders will be provided with your order confirmation.

Shipping Notice

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. We ship our longboards from Brooklyn, NY. Orders to addresses on the east coast generally arrive in 2 to 3 days. Orders to addresses on the west coast generally arrive in 5 to 7 days.

Shipping Fees

Shipping within the Continental United States: All Deviate Longboards and any order over $99 ship free. Orders less than $99 ship for a $5 flat fee.

Shipping to Hawaii, Alaska and U.S. Territories: Longboards incur a $75 per longboard / skateboard shipping fee. All Apparel and Accessories incur a $10 per item shipping fee.

International Shipping: International shipping fees are calculated upon checkout based on the actual UPS shipping rates at the time of purchase. Customers can select the shipping cost and speed that best meets their budget and needs. If no shipping options are available for your shipping address, please contact us at hello@deviateboardco.com and we’ll help arrange shipping your order. Any and all import fees, duties, tariffs, etc. are the responsibility of the purchaser.

Return Policy

We accept returns of any unused item(s) within 30 calendar days of the original purchase date. If you would like to return your purchased item, please contact us at hello@deviateboardco.com and we will guide you through the return process.

All purchased item(s), including longboards / skateboards must be in their original packaging and unridden to be returned. Any longboard / skateboard that has been ridden cannot be returned.
All customers wishing to return an unridden longboard / skateboard must pay their own return shipping costs.
Once the return item is received, Deviate, at its sole and fair discretion, will evaluate to ensure the returned item is in its original packaging and in unridden condition before processing the refund. This is generally completed within 5 business days of receiving the returned item.

Any item(s) received that do not meet the return criteria cannot be refunded and will be returned to the customer at the customer’s expense. Please note, Deviate Board Co is a small business. Our goal is to provide a high-quality product at a reasonable price for our customers. Our policies reflect our need to remain a viable small business.

If you received a defective or damaged item, please contact us immediately at hello@deviateboardco.com and we will get you sorted. Please ensure you retain the original shipping packaging for insurance claim purposes. Refer to our warranty policy for further details.

Warranty

Limited Warranty

All Deviate Longboards are warranted against defects in materials and workmanship for a period of 120 days from the date of purchase. Deviate Board Co will repair or replace, at our option. Parts that can wear out or break from normal use or user caused damage or neglect, such as wood surfaces, decorations, and deck grip are not covered by this warranty.

Deviate’s warranty DOES NOT cover damage or warpage caused by:

Accident
Negligence
Intentional damage
Theft
Improper care or use
Installation of accessories
Dropping
Modification of the original design
Impact dings
Dragging the nose or tail on the ground
Exposure to excessive heat, rain, snow or immersion in water
Normal wear and tear, or cosmetic damage that does not affect functionality, such as:
Scratches
Rust
Corrosion
Ultraviolet sun damage
Rain/moisture damage
Salty/Sandy environmental damage
Edge chipping from impacts
Dirt

But just reach out and let us know if something goes wrong. Enjoying your ride is what we care about.