We accept returns of any unused item(s) within 30 calendar days of the original purchase date. If you would like to return your purchased item, please contact us at firstname.lastname@example.org and we will guide you through the return process.
- All purchased item(s), including longboards / skateboards must be in their original packaging and unridden to be returned. Any longboard / skateboard that has been ridden cannot be returned.
- All customers wishing to return an unridden longboard /skateboard must pay their own return shipping costs.
- Once the return item is received, Deviate, at its sole and fair discretion, will evaluate to ensure the returned item is in its original packaging and in unridden condition before processing the refund. This is generally completed within 5 business days of receiving the returned item.
Any item(s) received that do not meet the return criteria cannot be refunded and will be returned to the customer at the customer’s expense. Please note, Deviate Board Co is a small business. Our goal is to provide a high-quality product at a reasonable price for our customers. Our policies reflect our need to remain a viable small business.
If you received a defective or damaged item, please contact us immediately at email@example.com and we will get you sorted. Please ensure you retain the original shipping packaging for insurance claim purposes. Refer to our warranty policy for further details.